Ken Hamilton is founder and past-chairman of itSMF USA, and currently a director of the ITSM Practice at HP Education Services. He is also a recipient of the itSMF USA Life-time Achievement award. Ken has over 20 years of experience in IT, is a certified IT Service Manager and has led the development of IT Service Management methods and ITIL/MOF best practices in the U.S. As a director of ITSM Practice in HP Education Services, Ken drives business development and growth ITSM training services. He also develops HP's ITSM strategy in the rapidly growing market in the United States.
As IT departments continue to prioritize their investment initiatives, many will find Service Oriented Architecture (SOA) is a critical item to tackle. Although key business projects must always take precedence, McKinsey & Company reports that more than 60% of surveyed CIOs plan to use...May. 28, 2007 04:30 PM EDT Reads: 7,559 Replies: 1
